Packaging, instructions and warranties (NOM-024)
The commercial information that goes with electrical, electronic and household appliances.
- NOM-024-SCFI-2013 sets the commercial information for the packaging, instructions and warranties of electronic, electrical and household products and their accessories and consumables for the final consumer, new, rebuilt, used or second-hand.
- The pack shows, in Spanish: the product's name or picture unless obvious, the name and address of the national manufacturer or importer, the country of origin, and the rated electrical characteristics such as voltage, power or current, and frequency (5.1).
- Rebuilt, used or second-hand products state this in letters at least twice the size of the rest (5.1 e).
- Instructions are supplied free of charge with clear directions for use and care and safe-handling warnings; data-processing equipment may come with a printed quick-start guide and detailed instructions provided by other means (6.1).
- Warranty policies are printed in Spanish and give the responsible parties, the models, where the warranty is honoured, where parts are available, its scope, the procedure and its length: not less than three months for electrical and electronic products and one year for household appliances (7.1.1).
- PROFECO enforces the NOM; sellers check compliance before offering products and are jointly responsible with national manufacturers or importers (8.1 and 8.2).
How we help: Compliant Always sets your pack, manual and warranty text beside each clause of NOM-024, so a missing rating or a short warranty term shows up before shipment. Ask about this