Terms of Service

Effective date: 2026-09-02

1. Who you are contracting with

These Terms are an agreement between you (the "Customer," the company or individual that creates an account) and Lettuce Labs LLC, a Delaware limited liability company ("Compliant Always," "we," "us"), operating the Compliant Always service (the "Service") under that trade name. Lettuce Labs LLC is the same entity that holds the Stripe merchant account through which paid subscriptions are billed.

Notices to us under these Terms should be sent to the address in the Contact section below. Lettuce Labs LLC's registered address for service of process is c/o its Delaware registered agent: c/o ZenBusiness Inc., 611 South Dupont Highway, Suite 102, Dover, DE 19901.

2. What the Service is, and what it is not

2.1 What it is

Compliant Always is a software tool that:

reads documents you upload (labels, Certificates of Analysis, specifications, and similar) and extracts structured facts from them for your review;
maintains a library of regulatory, marketplace, retailer, and buyer requirements, each tied to a citable primary source;
compares your extracted facts and evidence against that requirement library and produces document-versus-document findings: what a source requires, what your evidence shows, and whether they match;
tracks expiry and renewal dates and sends reminders before deadlines;
prepares draft submission packages, questionnaire responses, and other outbound documents for your review and signature.

2.2 What it is not: an informational tool, not legal advice

Compliant Always is an informational tool. It is not a law firm, and using it does not create an attorney-client relationship between you and Compliant Always or with anyone who works on it. Nothing the Service displays, generates, or sends is legal advice. That covers every finding, every verdict, every "readiness" figure, every drafted document, and every response from the in-product assistant, and none of it should be treated as a substitute for the advice of a qualified attorney or regulatory consultant licensed in the relevant jurisdiction.

Specifically:

No "compliant" verdicts. The Service never tells you that you, your product, or your company "is compliant" or "complies with the law." Every finding it produces has the shape: this requirement, from this cited source, calls for X; your evidence shows Y; these do [not] match. That is a factual, checkable comparison between two documents. It is never a legal conclusion about your overall legal position, and it is not a certification, a legal opinion, or a guarantee of any kind.
No guarantee of acceptance by any authority. We do not guarantee that any government agency, marketplace, retailer, buyer, certification body, or other authority will accept, approve, or favorably review any document, submission, filing, or product as a result of using the Service.
No warranty of regulatory completeness or currency. The requirement library is built and maintained on a best-efforts basis from public sources and, where applicable, documents you or your counterparties provide. Regulatory regimes change, are interpreted differently by different officials, and are not always fully or promptly reflected in the Service. We do not warrant that the library is complete, current, or free of error for any jurisdiction, market, product category, or point in time. The Service names what it has checked and what it has not (its "scope record"); anything outside that stated scope is not covered, checked, or warranted at all.
You retain sole responsibility for your compliance decisions. You, not Compliant Always, decide what to sell, where to sell it, what claims to make, what evidence to rely on, and what to submit to any third party. The Service organizes information to help you make those decisions faster and with better citations; it does not make them for you, and it cannot be relied upon as the final word on any compliance question. Where a question turns on judgment rather than a checkable fact (for example, whether a specific product falls within a regulatory category), that judgment is yours or your named advisor's to make, and the Service will say so rather than guess.

2.3 Prepare-and-sign: the Service drafts; you sign; we file nothing

The Service prepares documents. It does not file, submit, certify, or sign anything on your behalf, ever. Every document the Service assembles for an outside party (a marketplace submission, a retailer onboarding packet, an audit binder, a buyer questionnaire response, an outgoing Certificate of Analysis, or any similar deliverable) is a draft for your review and signature. Nothing leaves the Service, and nothing is filed with any government agency, marketplace, retailer, buyer, or certification body, without a named human at your company (or your appointed agent, such as your importer of record) affirmatively reviewing and signing or submitting it themselves, through their own channel, in their own name.

Compliant Always has no staff who review, approve, certify, sign, or file documents on your behalf. This is a structural feature of the Service, not a staffing limitation: the real legal act of submission always carries a real human signature, and that signature is always yours or your appointed agent's, never ours.

3. Your account and your responsibilities

You are responsible for the accuracy of the information you and your team enter or upload, and for reviewing any document the Service drafts before it is sent, filed, or relied upon.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You are responsible for having the rights necessary to upload the documents and data you upload.
The people you invite act under your account. Team members and external collaborators are unlimited and free, so the control that matters is yours to set: you decide who joins, what role each person holds, and who may sign scope decisions, waivers, label sign-offs, and outbound documents. What anyone you invite does in your account is your responsibility, and every consequential action is recorded against the named person who took it.

4. Acceptable use

You will not use the Service to:

misrepresent test results, certifications, or compliance status to any government agency, marketplace, retailer, buyer, or other third party;
upload documents or data you do not have the right to use or share;
attempt to access another account's data, or probe or circumvent the Service's security, tenant isolation, or access controls without authorization;
reverse-engineer, scrape, or resell the Service, or use it to build a competing product;
use the Service in a way that violates applicable law.

We may suspend or terminate access for a violation of this section, generally with notice, except where the violation poses an immediate risk to the Service or to other customers' data.

5. Your data (sealed tenancy and full export)

This is written as a commitment, not a concession:

Your data is yours. The documents you upload, the facts extracted from them, your evidence, your correspondence, and your account's history belong to you.
Sealed by default. Nothing you upload is used to build or enrich any shared library, shown to any other customer, or used to infer anything about your business (including your suppliers, buyers, or relationships) for any other customer's benefit. See the Privacy Policy for the full data-handling commitments this rests on.
Full export, always, whether or not you pay us. You may export a complete copy of your data (documents, extracted values, and history) at any time, at no additional charge and with no feature gate. This right applies while your account is running only on the free first product described in Section 6, during and after a trial, to products you have made inactive, and after you cancel and before deletion. It is not contingent on being a paying customer, on being current on payment disputes unrelated to data access, or on any other condition beyond the retention window stated in the Privacy Policy.
The only licence you give us is the one needed to run the Service. You grant Compliant Always a limited, non-exclusive licence to host, copy, transmit, display, and process your data solely to operate the Service for you (reading your documents, extracting facts, matching them against requirements, generating your drafts, sending your reminders, and producing your exports) and for no other purpose. That licence is not a licence to train models on your content, to build or enrich a shared requirement library from your uploads, or to use your data for any other customer's benefit; those uses are excluded here and in the Privacy Policy. It ends when your data is deleted.
What we own. The Service itself, meaning the software, the requirement library we build from sources we acquire ourselves, and our own documentation, remains ours. Nothing in these Terms transfers our intellectual property to you or yours to us, and the drafts the Service prepares from your data are yours.
Cancelling is not deleting. Cancelling a paid subscription does not delete anything: your account continues on the free first product (Section 6) and your data stays where it is until you ask us to delete it. When you do ask, or if we terminate your account under Section 10, data is removed from live systems within 30 days of the request or of the termination taking effect, on the timetable and with the backup-cycling window stated in the Privacy Policy. Your export right runs until then, which is why we tell you to export before requesting deletion: deletion is final.

6. Fees, billing, the free first product, and trials

What is billed is products, and only products. A product is one catalog item you actively manage in the Service: one SKU, formula, or material specification. The number of products your account actively manages is the only quantity your subscription is ever billed on. Nothing else about your account is counted, and no other charge exists.
The first product is free, permanently, and it is not a trial. Every account may keep one product active at no charge, for as long as it likes, with no separate free plan to sign up for and nothing to expire. That product carries the whole Service, not a reduced version of it: every market it is sold in, full ingestion, storage, readiness visibility, alerts, every agent the Service runs, and the same full-export right described in Section 5. Its only limit is a stated fair-use cap on how many messages you may send the in-product assistant in a week; when you reach that cap the Service tells you so and tells you when it resets, and nothing else about the free product is reduced, slowed, or degraded. Data and export access on the free product are never held back as a lever to force an upgrade.
Beyond the first product, a plan. Each plan states a base fee, the number of further products that base fee includes, and the charge for each product beyond that number. Your subscription is the base fee of the plan you choose plus that per-product charge applied to the products you actively manage above the free first product and above your plan's included count, and nothing else. The free first product sits outside every plan's included count; it is never billed and never consumes an inclusion.
What we never meter, as a contract term. The following are unlimited on every account, including an account running only on the free first product, and we will not begin metering, capping, or charging for any of them under these Terms:
- Markets. A product managed in one market and the same product managed in twenty are one product at one price. There is no market add-on, no market-opening fee, and no per-market charge of any kind.
- Seats. Team members and external collaborators are unlimited and free on every plan, as stated in Section 3.
- Partner and counterparty connections. Suppliers, manufacturers, importers, distributors, laboratories, and other counterparties you connect are unlimited and free.
- Documents and lots. Uploaded documents, lots, extractions, and the document packages the Service generates are unlimited: we never meter your paperwork. There is no per-document, per-lot, or per-certificate charge of any kind.
A market is a country. The United States, meaning federal requirements and every state together, is one market, and a state is never a market of its own. A country a product is only manufactured in or shipped from is the origin side of a corridor, not a market of its own. Because markets are never metered, this definition governs what the Service shows you and never what you are charged.
Managing more products than you have paid for is never a lockout. If your account holds more products than your plan and payment method cover, the products over the line are shown as inactive and you choose which ones those are. Nothing is deleted, everything about an inactive product stays readable, and the export right in Section 5 applies to inactive products exactly as it does to active ones.
Trial. A new account may start a full-access trial of the length stated on the pricing page, during which no product count applies and every product may be active. You choose a plan and provide a payment method when the trial starts; nothing is charged during the trial, and if you cancel before it ends, nothing is charged at all. If you do not cancel before the trial ends, the plan you chose starts automatically on the first day after the trial and your payment method is charged then. Cancelling during the trial keeps your account on the free first product, and you choose which product that is.
Where the numbers live. The plans on offer, each plan's base fee, each plan's included product count, the charge per additional product, the annual-billing discount, and the free product's weekly assistant-message cap are operational configuration, not fixed by these Terms. They are published on the pricing page together with the date each figure took effect, they are recorded in the append-only pricing version your account is pinned to, and the same calculation that page shows is the one used at checkout and on your invoices.
Your account is pinned to the pricing version it signed up under. Changes to plans or prices are recorded as new versions of that configuration, never as edits to an existing one, and they apply to new sign-ups; they do not apply retroactively and do not move your account on their own. We will not move your account to a newer pricing version without notifying the account holder in advance.
How you are charged. Paid subscriptions are billed monthly or annually, in advance, through Stripe, in US dollars, exclusive of any sales, use, VAT, or similar tax, which is your responsibility unless we are required by law to collect it. Changing the number of products you actively manage mid-period changes the billed quantity, prorated for the remainder of that period.
Subscriptions renew automatically at the end of each billing period, at the price of the pricing version your account is pinned to, unless you cancel before the renewal date. We will email the account holder in advance of a renewal that involves a price change; where a jurisdiction's auto-renewal law requires a specific advance-notice period or a more conspicuous notice for that customer, we will follow that stricter requirement for that customer rather than a one-size rule.
Promotion codes. A promotional discount applies as stated at the time it is issued, and once it ends, renewals are billed at the price of the pricing version your account is pinned to.
Cancellation and refunds. You may cancel at any time; cancellation takes effect at the end of the period already paid for, and charges for a period already begun are not refunded pro-rata. After cancellation your account continues on the free first product, with your data and your export right intact. The standalone money-back guarantee described on the pricing page, where offered, is honored on its own terms as stated there.

7. Disclaimer of warranties

Except as expressly stated in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or secure. The Service is offered on a business-to- business basis to Customers acting in the course of their trade or business, and this section is intended to be read and enforced on that basis; to the extent a Customer or a term of this Section is ever found to be subject to a jurisdiction's mandatory consumer-protection law that this section cannot lawfully override, this section applies only to the maximum extent that law permits, and that Customer's statutory rights under that law are unaffected.

8. Limitation of liability

To the maximum extent permitted by law:
Liability cap. Compliant Always's total aggregate liability arising out of or relating to these Terms or the Service, under any theory of liability (contract, tort, statute, or otherwise), is capped at the total fees you actually paid to Compliant Always in the twelve (12) months immediately preceding the event giving rise to the claim.
If you have paid nothing, the cap is nothing. An account that has stayed on the free first product described in Section 6 has paid no fees, so the cap above is zero for that account. That is the deliberate exchange for a first product that is free, unlimited in time, and otherwise fully featured. It is not an oversight. The carve-outs below, and any liability that applicable law does not permit to be limited or excluded, apply to such an account in full.
Consequential damages excluded, named explicitly. Neither party is liable for any indirect, incidental, special, exemplary, punitive, or consequential damages of any kind, including, without limitation: regulatory fines or penalties; product recalls; seized or destroyed shipments; and lost marketplace listings or delisting, even if advised of the possibility of such damages, and regardless of the theory of liability.
These limits apply whether the underlying claim relates to a finding the Service produced, a document it drafted, a rule it did or did not surface, a deadline it did or did not flag, or any other function of the Service.
Carve-outs from the cap and the exclusion, per standard practice: nothing in this Section limits or excludes either party's liability for (a) gross negligence, willful misconduct, or fraud; (b) a party's breach of the confidentiality and data-handling obligations stated in Section 5 and the Privacy Policy; (c) a party's infringement of the other's intellectual property rights; (d) death or personal injury caused by a party's negligence; or (e) any other liability that cannot be limited or excluded under applicable law. Outside of these named carve-outs, the cap and exclusion above apply in full, including to claims relating to a finding, a drafted document, or a missed or late deadline.

9. Indemnification

You agree to indemnify, defend, and hold harmless Compliant Always and its officers, employees, and agents from any claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of or relating to:

your products, including their formulation, manufacture, labeling, marketing, or safety;
any claim made by a third party (a regulator, marketplace, retailer, buyer, competitor, or consumer) concerning your products, your labels, or your compliance status;
your labels, claims, or representations, whether or not drafted with the assistance of the Service;
your breach of these Terms, or your violation of any law or third-party right.

This indemnification obligation reflects the allocation described in Section 2: Compliant Always organizes and checks documents; you make and are responsible for the underlying product, label, and compliance decisions.

How it works in practice. We will notify you promptly of any claim we ask you to cover and give you control of its defense and settlement with counsel of your choice, provided that you may not settle a claim in a way that admits fault on our part, imposes an obligation on us, or leaves a claim against us unresolved, without our written consent, which we will not unreasonably withhold. We may participate in the defense with our own counsel at our own expense. A delay in our notice reduces your obligation only to the extent the delay actually prejudices the defense.

10. Termination

You may cancel a paid subscription at any time from within the Service. Cancellation takes effect at the end of the period already paid for; your account then continues on the free first product described in Section 6, and your export rights under Section 5 are unaffected. You may close your account entirely, and request deletion, at any time (see the Privacy Policy).
We may suspend or terminate your account for a material breach of these Terms (including Section 4), for non-payment after notice, or as required by law.
On termination, for any reason, your data-export right under Section 5 survives for the retention period stated in the Privacy Policy. Termination does not forfeit your right to your own data.

11. Changes to these Terms

If we make a material change to these Terms, we will notify account holders (by email, and by updating the date on this page) before the change takes effect. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

12. Governing law and dispute resolution

Governing law. These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Delaware is chosen because it is Lettuce Labs LLC's state of formation; it is not chosen based on any individual customer's location, and applies uniformly to every customer regardless of where they are based, consistent with a self-serve customer base of brands, manufacturers, suppliers, importers and distributors, in and outside the United States, with no single home jurisdiction.
Arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally within 30 days of written notice will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, before a single arbitrator, seated in Wilmington, Delaware, and conducted in English. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.
- Small-claims carve-out. Either party may instead bring an individual claim in small-claims court in the jurisdiction where the claim qualifies, if the claim otherwise qualifies for that court, in lieu of arbitration.
- Injunctive relief carve-out. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights, or a violation of Section 4 (Acceptable use), without first pursuing arbitration.
- Class-action and jury-trial waiver. Disputes are resolved on an individual basis only; neither party may bring a claim as a plaintiff or class member in any purported class, consolidated, or representative proceeding, and both parties waive any right to a jury trial, in each case to the extent enforceable under applicable law. If this waiver is found unenforceable as to a particular claim or customer, that claim or that customer's claims proceed in court rather than in arbitration, and the rest of this Section remains in effect.
Venue for anything outside arbitration. For any matter properly brought in court under the carve-outs above, or if arbitration is found unavailable or unenforceable for a given dispute, the parties consent to the exclusive jurisdiction and venue of the state courts located in New Castle County, Delaware, or the federal courts for the District of Delaware.

13. Miscellaneous

These Terms, together with the Privacy Policy and the pricing figures Section 6 points at (the published pricing page, and the append-only pricing version your account is pinned to), are the entire agreement between you and Compliant Always regarding the Service. Those figures are incorporated by reference precisely so that the amounts you pay are the dated, versioned, published ones rather than numbers restated in this document; nothing in them varies any other term here, and where a published figure and this document appear to conflict on anything other than an amount, this document governs.
If any provision is found unenforceable, the remaining provisions remain in effect.
You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Notices. A notice to you is effective when sent to the email address on your account. A notice to us is effective when sent to the address in the Contact section below.
Force majeure. Neither party is liable for a failure or delay in performance caused by circumstances beyond its reasonable control (for example, an outage at a subprocessor named in the Privacy Policy, a natural disaster, or a change in law), for as long as that condition continues, provided the affected party uses reasonable efforts to resume performance.
Export control. You may not use the Service in violation of US export control or sanctions law, including by using it from, or to benefit, a comprehensively sanctioned country or a party on a US government restricted-party list.

Contact

Legal questions and notices under these Terms: legal@compliantalways.com. Billing and account questions: support@compliantalways.com. Postal notices: Lettuce Labs LLC, c/o ZenBusiness Inc., 611 South Dupont Highway, Suite 102, Dover, DE 19901.