The questions people ask
- Is the free product a trial?
- No. Your first product gets the full product, forever: every market, every agent, every document, the chase, the packs and full export. It never expires and needs no card. The one limit is a weekly cap on assistant messages, which the app states plainly. The trial is a separate, later choice: 14 days of full access with no product cap, for when you want the whole catalog covered at once.
- We sell into several markets. What does adding one cost?
- Nothing. We count products, never markets: the same product sold into one country or twenty is one product, at one price. Opening a new market is part of the subscription, with no add-on and no opening fee, and exploring what a market would require is free on every plan, including the free product.
- What happens when a marketplace or retailer asks for documents?
- You generate the organised set they ask for from what is already on file, in one click, and you see what is missing before they do. Every requirement carries the authority and the citation it came from, so the answer you hand over can be followed back to its source.
- We do not run the factory. How does the paperwork reach you?
- Your manufacturer gets a no-login upload link and a written request for exactly what is owed. What comes back is read, classified and filed against the right product, and the follow-up runs on your schedule, in your own words, until it arrives.
- Will you tell us we are fine?
- We will tell you what was checked, what it was checked against, and what a reviewer would flag, with the rule each line came from. Nobody can hand down more than that from documents, and we do not pretend to. Your team makes the calls; the department does the remembering, the checking and the chasing.