For Amazon agencies and account managers
The Amazon email lands on your desk. Now you can answer it.
You run the listing. When Amazon asks a client for documents, the client looks at you, and the documents are at a factory neither of you has been to. This is one place where every client’s test results are already read, checked, and current, so the email is a button, not a scramble.
No card, no account, and no call to book. Tell us what you make and where you sell it, and we will come back to you.
01. A portal per client brand
Each brand is its own account. You are in all of them.
Every client brand gets its own portal: its own manufacturers, its own documents, its own forwarding address, its own readiness number. You are added as a member of each. The client owns it: if the engagement ends, they keep everything and remove you. Nothing crosses between clients, and no manufacturer ever sees another brand’s.
One client’s forwarding address
client-brand-b@files.compliantalways.com
Cc it on the thread where that client’s manufacturer already sends test results. Attachments are read, matched to product and lot, and checked, then filed under that client, nowhere else.
02. Readiness across the book
Which of your clients would pass a review today?
Each portal has one number: how many of that brand’s products would pass a documentation review today. Across your book that is one glance: who is fine, who has a certificate ageing out, who signed a new manufacturer that has sent nothing yet, and for every line, the one action that closes it. Usually that action is a button that sends the manufacturer a link.
- ClearClient brand A12/12
- PartialClient brand B9/12
- At riskClient brand C3/8
- ClearClient brand D5/5
An example book, not a customer’s. Each row’s tone is the portal’s own rule for what counts as clear, partial, or at risk.
03. The onboarding audit
Run a new client through the check before you sign them.
Ask a prospect for the certificates of analysis (COAs) they have and drop them in. In about ten minutes you know how many of their products would pass a review and what’s missing from the rest, before Amazon finds out, and before it is your problem. It is a better first meeting than a questionnaire, and it is free with no signup.
On the affiliate framework
Amazon agency services is one of the few permitted categories in our affiliate framework, because it sits entirely outside the document judgments the product makes. Testing laboratories, certification providers, and manufacturers can never be partners, at any commission. What a client pays is on the pricing page; what the framework can offer an agency is a conversation, not a table. Email support@compliantalways.com. That the category exists is a fact; nothing here is a promise of terms.
The questions people ask
- Whose account is it, ours or the client's?
- The client's. Each brand is its own account with its own manufacturers, its own forwarding address, and its own documents; the agency is added as a member. If the engagement ends, the brand keeps everything and removes you. Nothing crosses between clients.
- Do the client's manufacturers have to do anything new?
- No. They never log in. When a document is missing they get a plain email with a link to an upload page: no account, no password, under a minute on a phone. It is the same whether the brand presses the button or you do.
- Can we run the check on a prospect before we sign them?
- Yes, and you should. Ask for the test results they have, drop them in, and in about ten minutes you know how many of their products would pass a review and what's missing from the rest. It is a better onboarding audit than a questionnaire, and it costs nothing.
- What does the agency get out of it?
- A client whose listing does not come down over paperwork, which is the whole engagement. Separately, Amazon agency services is one of the permitted categories in our affiliate framework. That the category exists is a fact; what it offers a given agency is a conversation with us, not a promise of terms.
- Does this submit anything to Amazon?
- No. Sellers cannot submit documents to Amazon; an approved reviewer does that on their behalf. What this does is make sure the client always has the right document, current and complete, ready to hand over, and gives you the pack button to hand it.
Start with the client you're most worried about.
Send one of their test reports to the agent and see what a reviewer would say. Then open the portal with sample data and see what the book looks like when every client is in it.
No card, no account, and no call to book. Tell us what you make and where you sell it, and we will come back to you.